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Frequently asked questions:

Questions & answers: 

     
Question:
Answer: 		  

Can I bring additional friends or family members? 
You are welcome to bring additional friends or family members on both trips, at your own expense. The MacArthur package includes one adult and one guest, so costs for any additional travelers are your responsibility. The costs for each trip are listed below. During the registration process, you can add your family member(s) names and information.

Punta Mita
If you want to bring additional people to share your hotel room, please be aware that the hotel limits room occupancy to a maximum of 3 adults, or 3 adults with one child on the Dreams side of the property; no more than 4 people maximum, regardless of age. 

The costs below for adding an additional person to your room include 4 nights hotel, all-inclusive package, roundtrip airport tranfers, access to the private Welcome Reception, and taxes/fees/gratuities. The cost for the airfare and a $25 service fee per person is additional; airfare prices will vary based on airline inventory at the time of ticketing.

Additional person sharing your room, ages 3-12: $500
Additional person sharing your room, age 13 or older: $1,300

 

Kauai
If you want to bring additional people to share your hotel room, please be aware that the hotel limits room occupancy to a maximum of four people, regardless of age.

The cost below for adding an additional person to your room includes seven nights' accommodation, roundtrip airport transfers, meal package including daily breakfast and lunch, drink package, private Welcome Reception, private Hawaiian Luau, and taxes/fees/gratuities. This does not include the gift card for additional meals and snacks, or the complimentary Maui Jim sunglasses. The cost for the airfare and a $25 service fee per person is also additional; airfare will vary based on airline inventory at the time of ticketing.

Additional person sharing your room, ages 4-12: $2,250 per person
Additional person sharing your room, ages 13-20: $3,000 per person
Additional person sharing your room, age 21 or older: $3,750 per person
     
     
Question:
Answer: 		   Can I extend my stay?
You are welcome to extend your stay in either destination, at your own expense, based on availability. The costs to extend at each resort are listed below. If you would like to stay at a different resort, transfers to that resort, back to the airport, hotel costs, and all other costs are your responsibility. Travel One can assist with booking airfare for your extended dates; you will be responsible for any incremental fare from program dates and a $25 service fee per person. During the registration process, you can specify your extension requests. All requests are subject to availability and will not be confirmed until payment is recieved.

Punta Mita
If you would like to extend your stay at Secrets & Dreams Bahia Mita, the cost is $640 per room per night (double occupancy), based on availability. This cost includes the nightly rate, taxes/fees, and transportation back to the airport for your return flight. 

Kauai
Extension night costs are determined based on the hotel's live inventory. Travel One will work with the hotel to provide those costs upon receipt of your extension request. In addition to this, you will be responsible for the cost of your transfer back to the airport after your extension and incremental airfare incurred by flying home at a later date, plus a $25 service fee per person. During registration, check the Extension Requests box noting your intent to extend on Kauai, or on a different island. Travel One will contact you after registration for additional information.
     
     
Question:
Answer: 		   Can I upgrade my hotel room or airline flights?
These options are based on availability and the costs will be at your own expense. You can add a note in the ‘Special Requests’ question on the registration form and Travel One will be in touch once availability has been checked and/or confirmed. 
     
     
Question:
Answer: 		   Are food and drinks included with my trip?
Punta Mita
Secrets & Dreams Bahia Mita is an all-inclusive resort with their Unlimited-Luxury® privileges for all registered guests. These include gourmet dining at 11 restaurants, 24-hour room service, alcoholic and non-alcoholic drinks at nine bars and lounges, and an in-room mini bar that is refreshed daily.

Kauai
Although the Grand Hyatt Kauai is not all-inclusive, each person who qualified for the program with the MacArthur package receives:

  • Access to a private daily breakfast on-site
  • Meal package for daily lunch at one of three on-site options
  • Unlimited alcoholic and non-alcoholic beverages to include house wine, premium beverages, and cocktails (valued up to $19 per beverage)
  • Private welcome reception with food and drinks
  • Private luau with food, drinks, and entertainment
  • $500 gift card for all other meals, snacks, beverages 
     
     
Question:
Answer: 		   How will I get to/from the airport and hotel?
Both destinations include roundtrip group transfers for program days. Once you land and have collected your luggage, look for Travel One staff and/or our local partners holding MacArthur Co. signs. They will direct you to your transportation vehicle. There will be more specific details included in your travel documents that are mailed to you 2-3 weeks prior to your departure. 
     
     
Question:
Answer: 		   I only qualified for one trip/couple, but would like to purchase another package to bring another couple. Is that possible?
If you would like to purchase an additional room in Punta Mita or Kauai, you will need to wait until registration has closed and all qualified customers have been allotted their room. Contact Travel One via email at incentives@traveloneinc.com or phone at 952-278-1100 at any time prior to registration closing to add your name to the waitlist to be notified if any rooms remain. Travel One will contact people in late November/early December in the order they were added to the waitlist.
     
     
Question:
Answer: 		   What identification do I need to board my flight?
Punta Mita
All travelers to Punta Mita, Mexico, regardless of age, are required to have a passport valid for 6 months past their date of return. If you do not have a passport or yours expires before August 10, 2023, please apply/renew as soon as possible. It can take 11 weeks (or longer) to get new passports, so we recommend you do this soon. Visit the U.S. Department of State website for more information and to get forms. Passport cards and enhanced drivers licenses are NOT valid for air travel into Mexico.

Kauai
If you are traveling to Kauai, you will be on a domestic flight, so a passport is not required. All adults over the age of 18 are required to show a government issued photo ID, such as a drivers license or a passport. A REAL ID is not required until May 3, 2023. Click here to visit the TSA website to see a list of valid identification options. 
     
     
Question:
Answer: 		   What if my passport will expire before, or shortly after, the Punta Mita travel dates?
A passport is only required for the Punta Mita trip, not for the Kauai trip. If your passport expires before August 10, 2023, you need to renew it or apply for a new one as soon as possible. Your passport must be valid for 6 months past your return date to the U.S. Visit the U.S. Department of State website for more information and to get forms. Based on current information, it is taking 8-11 weeks for routine service and 5-7 weeks for expedited service (which is an additional cost).

A passport card or enhanced drivers license is NOT acceptable for air travel to Mexico; you must have a passport book. 
     
     
Question:
Answer: 		   When will I know my flight itinerary?
Travel One will begin issuing tickets in October, and will reach out to you via email with your flights. You will have until 3:00 pm Central Time the following business day to respond with questions or changes, otherwise your flights will be ticketed. Any changes after ticketing may result in additional costs.

Remember to check your spam or junk folders for these emails. We recommend adding incentives@traveloneinc.com and macarthur@traveloneinc.com to your 'safe senders' list within your email so that you don't miss this email, or any other important travel information. 
     
     
Question:
Answer: 		   Will I have seat assignments on my flights?
We will do our best to secure seat assignments based on your requests, however, many carriers hold seats for airport check-in or reserve premium/preferred seating for an extra cost. Early check-in is your best course of action to try to obtain a more desirable seat if one is available at that time. We apologize for any inconvenience caused by airline restrictions.

If you are ticketed on a group block of flights, your itinerary may arrive in your inbox without seat assignments listed. Rest assured that the air team is working on assigning seats with the airline, which happens after ticketing. 
     
     
Question:
Answer: 		   What if my ticket was issued with the wrong name or I need to send someone else in my place? 
Any change to the name on an airline ticket will be by request only and is subject to the airline's rules and restrictions. If a name change or correction is allowed, you may be responsible for additional costs such as airline administration fees, fare difference of the new ticket cost, and a Travel One service fee.  
     
     
Question:
Answer: 		   How many bags can I check or carry on with me?
Since luggage allowances are different for each airline and can change without notice, you will need to check your airline's website for up-to-date information. 
     
     
Question:
Answer: 		   When will I receive my final travel documents?
Your final travel documents will be sent via USPS to the Lead Traveler's mailing address entered during registration. These documents will be sent approximately 2-3 weeks prior to your scheduled program departure date. 
     
     
Question:
Answer: 		   What activities can I purchase in the Punta Mita area?
There are a wide range of activities and entertainment available. Travel One and our local partner, Amstar, will be offering you some activity options once registration has closed. These activities will be within 30-45 minutes of the resort (some even closer) and could be private with only MacArthur guests if there is enough interest. 
  • Sayulita Experience - discover this popular tourist destination off the beaten path
  • Marietas Eco Discovery - pristine natural beauty and scenic seaside vistas of the Marietas Islands; options to snorkel, kayak, or paddle board
  • Catamaran Sail & Snorkel - enjoy the beauty of Banderas Bay on a boat
  • Zipline Adventure - this canopy tour includes 10 lines and a suspended bridge in the mountains
  • Horseback Riding - explore the breathtaking scenery of the Sierra Madre mountains on horseback
  • Whale Watching Photo Safari - capture the magical moment when you encounter dolphins and humpback whales in their natural habitat

After registration closes, Travel One will send an email with a link to pre-book activities in Punta Mita. We recommend booking these in advance in order to ensure availability. February is high season in Mexico. You can book activities on-site at Secrets & Dreams Bahia Mita; availability is not guaranteed.
     
     
Question:
Answer: 		   What activities can I purchase in Kauai?
Kauai is known for its outdoor activities. Below are a few options available, but there are more. Travel One will share a website with you after registration closes with more activity options.
  • Helicopter Tours
  • Nā Pali Coast Snorkel Tour
  • Waimea Canyon Tour
  • Sunset Dinner Cruises
  • Hiking
  • Kayaking
  • Zodiac Boats
  • ATV Tours
  • Whale Watching
Travel One will be sending an email to all participants after registration closes with a link to pre-book activities in Kauai. We recommend booking these in advance in order to ensure availability as March is high season in Hawaii. However, you are welcome to wait and book on-site with our local partner, DMC, once you arrive at Grand Hyatt Kauai. Just remember that availability is not guaranteed.
     
     
Question:
Answer: 		   Do I need travel insurance?
Travel insurance is not included with your package but is strongly recommended. A travel insurance policy can cover trip cancellation, delay, or interruption, and costs associated with missed connections, delays, and interruptions if not weather related. It can also cover luggage loss/damage/delay, and medical expenses including transportation and emergency evacuation. Email incentives@traveloneinc.com for more information or to receive a quote.
     
     
Question:
Answer: 		   Is a COVID-19 vaccination or booster shot required for either trip?
Currently, vaccination and/or booster shots are not required for entrance to Mexico, travel back into the United States from an international destination, or for travel within the United States. Policies can change quickly, so check for updates from the U.S. Department of State online. Travel One will also continue to monitor the situation and advise you if anything changes. Make sure that incentives@traveloneinc.com is added to your email address book so you do not miss these important emails.
     
     
Question:
Answer:		   Am I required to wear a face mask/covering?
Face masks are not currently required in either Punta Mita or Hawaii; however, some establishments may have their own requirements. Policies can change quickly, so check for updates from the U.S. Department of State online. Travel One will also continue to monitor the situation and advise you if anything changes. We recommend you add incentives@traveloneinc.com to your email address book so you do not miss any of these important emails. 
     
     
Question:
Answer: 		   Do I need a negative COVID-19 test to enter Mexico or Hawaii, or to return to the United States?
Neither Mexico nor Hawaii require negative COVID tests to enter, and you are no longer required to show proof of a negative test to return to the United States from an international destination. Policies can change quickly, so check for updates from the U.S. Department of State online. Travel One will also continue to monitor the situation and advise you if anything changes. We recommend you add incentives@traveloneinc.com to your email address book so you do not miss any of these important emails. 
     
     

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Question:
Answer: 		   What if I show COVID symptoms or test positive for COVID while I am in Punta Mita or Kauai?
If you show symptoms or feel sick while on either trip, please remain in your room and contact the front desk, concierge, or the hotel doctor. They will advise the next steps. 
     
     
Question:
Answer: 		   What if I need medical attention while on the trip?
Doctors are located on-site at the resorts. These doctors will determine if quarantine or medical services are required and advise next steps.
     
     
Question:
Answer:		   I am not able to find my answer on this FAQ page; what should I do?
Please contact Travel One directly by emailing incentives@traveloneinc.com.
     

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